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You control each review on the page of its source. To open the page, click Sources in the sidebar, then click the review source. To go back, click Sources above the name of the source. A change on this page changes all the widgets that show the source. You do not need to change the code on your website.

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Approve new G2 reviews

The reviews of the first G2 import show in your widgets at once. A review that a later sync adds waits for your approval. It does not show in your widgets until you approve it. When reviews wait for your approval:
  • A number shows next to Sources in the sidebar.
  • The Status of the source on the Sources page shows the number, for example 2 waiting.
  • SnapWidget sends you an email after the sync.
On the page of the source, a banner says how many new reviews wait for your approval. The waiting reviews come first in the list, with a Waiting badge.
  • To show one review, click Approve on the review.
  • To keep one review out of your widgets, click Hide on the review.
  • To show all the waiting reviews, click Approve All in the banner.

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Approve new reviews on their own

A G2 source has the Auto-approve switch, next to Sync Now on the page of the source. It is off by default. Put the pointer on the switch to see what it does.
  • Off: new reviews from a later sync wait for your approval.
  • On: new reviews from a later sync show in your widgets at once.
SnapWidget sends you an email after each sync that adds reviews, with the switch on or off. Reviews that you add yourself do not need approval. See Add your own reviews.

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Hide or show a review

Each review that does not wait for approval has a switch. The switch shows Shown or Hidden.
  • Set the switch to Hidden to remove the review from all your widgets. The review stays on the page of the source.
  • Set the switch to Shown to put the review back in your widgets.
A hidden G2 review stays hidden. A later sync does not show it again.

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Highlight words in a review

You can highlight words in a review, for example the sentence that you want visitors to read first. Your widgets show the highlighted words with a background color.
1

Open the review

Click the highlighter icon on the review. The Highlight words window opens.
2

Select the words

Select the words in the text of the review. Then click Highlight. Do this again for each part that you want to highlight.
3

Save

Click Save.
To remove a highlight, open the Highlight words window again. Click the x next to the words, then click Save. To change the color of the highlighted words, open the widget and change Highlights in the Colors settings. See Review widget settings. This works for G2 reviews and for your own reviews. A later G2 sync keeps your marks.

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Edit a review

You can edit the reviews in a Your reviews source. You cannot edit G2 reviews.
  1. Click the pencil icon on the review. The Edit review window opens.
  2. Change the fields.
  3. Click Save.

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Delete a review

You can delete the reviews in a Your reviews source. Click the delete icon on the review, then click Delete to confirm. Your widgets stop showing the review. To keep a G2 review out of your widgets, hide it.

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Delete a source

On the page of the source, click the delete icon next to the buttons at the top. Click Delete to confirm. SnapWidget deletes the source and all its reviews. Your widgets stop showing them. You can also delete a source on the Sources page. Open the menu of the source and click Delete.