Skip to main content
Your widget lost the connection to your account, so SnapWidget can no longer get your posts. You see one or both of these:
  • Your widget needs to be updated in the widget on your website.
  • Requires Re-Auth under the widget on your dashboard.
To fix it, connect the account again (re-auth). The widget keeps the same code, so you do not need to change anything on your website.
Instagram widgets need a creator or business account. Personal accounts stopped working on December 4, 2024, when Instagram closed the Basic Display API. If you have a personal account, switch to a creator account first. It is free. Not sure? Check your account type.
1

Open the widget

Log in to SnapWidget. On your dashboard, click the widget that shows the message. To find it faster, type its name in Search widgets….
2

Click Reconnect

Click Reconnect next to Username.
3

Sign in to your account

For Instagram, the Select Your Instagram Account window opens. Choose one option:
  • Sign In With Instagram: for a creator or business account. Instagram opens in the same tab. Sign in and allow access. Instagram then sends you back to your widget.
  • Sign In With Facebook: for a creator or business account that is linked to a Facebook page. Sign in to Facebook in the window that opens, then click your Instagram account in the list. Use this option for a hashtag widget.
For Facebook, X and TikTok, a sign-in window opens. Sign in and allow SnapWidget to read your posts.
4

Save the widget

Click Update & Get Widget. You do not need to copy the code again.
Reload your website after a few minutes. The widget shows your posts again, and Requires Re-Auth goes away. If more than one widget shows the message, do these steps for each widget. You may also get an email from SnapWidget with the subject “RE: Your SnapWidget widget needs to be updated”. It has a link to the widget that needs your attention.

​
If the message does not go away

If your browser is signed in to a different Instagram, Facebook, X or TikTok account, log out of it first, or use a private browser window. Then click Reconnect again.
Your browser can block the sign-in window. See Nothing happens when I click the username field.
If you made a Pro Instagram widget for a client, you can send them a link to connect their own account. See Send For Auth.
Still stuck? Email support@snapwidget.com.