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Your widget lost the connection to your account, so SnapWidget can no longer get your posts. You see one or both of these:
  • Your widget needs to be updated in the widget on your website.
  • Requires Re-Auth under the widget on your dashboard.
To fix it, connect the account again (re-auth). The widget keeps the same code, so you do not need to change anything on your website.
Instagram widgets need a creator or business account. Personal accounts stopped working on December 4, 2024, when Instagram closed the Basic Display API. If you have a personal account, switch to a creator account first. It is free. Not sure? Check your account type.
1

Open the widget

Log in to SnapWidget. On your dashboard, click the widget that shows the message. To find it faster, type its name in Search widgets….
2

Click the account with the red ring

In the Connected Accounts box, click the account picture that has a red ring. When you point to it, it says reconnect needed. If the box shows no account, click Add and connect your account.
3

Sign in to your account

For Instagram, you sign in the same way as before:
  • An account that you connected with Instagram: Instagram opens in the same tab. Sign in and allow access. Instagram then sends you back to your widget.
  • An account that you connected with Facebook: sign in to Facebook in the window that opens. In the Select Your Instagram Account window, click your Instagram account.
For Facebook, X and TikTok, a sign-in window opens. Sign in and allow SnapWidget to read your posts. For Facebook, then click your page in the Select Your Facebook Page window.
4

Save the widget

Click Install Widget. You do not need to copy the code again.
Reload your website after a few minutes. The widget shows your posts again, and Requires Re-Auth goes away. If more than one widget shows the message, do these steps for each widget. You may also get an email from SnapWidget with the subject “Your SnapWidget widget needs to be updated”. It has a link to the widget that needs your attention.

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If the message does not go away

If your browser is signed in to a different Instagram, Facebook, X or TikTok account, log out of it first, or use a private browser window. If the widget now shows the wrong account, point to its picture, click the x, and click Remove. Then click Add and connect the right account.
Your browser can block the sign-in window. See Nothing happens when I click Connect.
If you made a Pro Instagram widget for a client, you can send them a link to connect their own account. See Send For Auth.
Still stuck? Email support@snapwidget.com.