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Your widget checks for new posts on its own. You do not need to make a new widget or change the code on your website. Free widgets refresh every 15 minutes. Pro Instagram and Facebook widgets refresh every 5 minutes. If a new post takes longer to show, check these points in order.
Your browser can show an older copy of your page. Reload the page, or open your website in a private browser window.
  • Your widget needs to be updated: the widget lost the connection to your account. Connect it again.
  • Your widget needs to be upgraded: your website has a very old widget code. Replace the code.
  • Your widget subscription needs to be updated: this is a Pro widget, and your paid plan has ended. Choose a plan to start it again.
If your dashboard shows Requires Re-Auth under the widget, the widget uses an old Instagram connection that no longer works. Connect it again.
  • Filter: a widget that filters by hashtag only shows posts with that hashtag.
  • Randomize (Pro, Advanced tab): the widget shows posts in random order, so your newest post is not always first.
  • Blocked Users (Pro, Advanced tab): the widget hides posts from the accounts in this list.
  • Posts (Pro): with Wait for my approval on, a new post shows only after you approve it on the Waiting tab. You may also have hidden the post, or it has a word from Hide posts with these words. Open the widget and click Posts: each post that does not show says why. See Hide, pin and approve posts.
The connection to your account can stop working without a message. Open the widget. In the Connected Accounts box, click the account picture that has a red ring, sign in, and click Install Widget. If no picture has a red ring, reconnect the account on the Sources page. See Widget needs to be updated.
Pro widgets have an Auto Refresh setting on the Advanced tab. It reloads the widget for visitors who keep your page open, so they see new posts without a reload.
Still no new posts? Email support@snapwidget.com.